How it works
How the service works
A clear process from the first conversation to every collection and clean return.
Getting started
The same steps apply whether you own your linen or hire it from us.
Agree requirements and opening stock
We discuss your organisation, the linen items you use, the quantities you need and any stock already in place.
Choose the arrangement
You can choose the Managed Linen Service, Full Linen Hire, or a gradual move from your own linen to hired stock under an agreed plan.
Arrange collections and clean returns
We agree a collection and return schedule around the way your team works.
The regular linen cycle
Once your service is running, every cycle follows the same four stages.
Collect
Used linen is collected on your agreed schedule, and quantities are recorded.
Launder
We manage the laundering of your linen.
Check
Linen is quality checked before it comes back to you.
Return
Clean linen is returned, and quantities are recorded again.
The cycle then repeats on your agreed schedule. With Full Linen Hire, we also supply the agreed items.
At every handover
What is recorded, and who to call
Handover records give you a clear view of your stock and a simple point of reference if a question comes up.
- At collection: the quantity of each item collected is recorded.
- At clean return: the quantity of each item returned is recorded.
- When demand changes: we discuss stock and schedule adjustments with you directly.
- If something does not match: raise it with us directly. We are your point of contact for stock, collection and delivery queries.
Discuss your linen requirements
Tell us the linen you use now and how often you need collections and clean returns. We will talk through a practical schedule with you.
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